There was a survey set up called December online buying survey, here are some of the questions from the survey. Why do people shop online? How do they find items, and what factors are important to them in making purchasing decisions?
Ninety-six percent of respondents reside in North America, and it’s important to note that they have a unique perspective: 83% of them sell online.
A small percentage of respondents said they shopped online primarily for price (6%). Forty-five said that its better to shop online then going to the mall or traditional retailer was the ability to shop at their convenience. Twenty-seven said it was easier to find what they wanted.
Forty percent said that the biggest disadvantage by shopping online was that they couldn’t closely look at the item before purchasing.-Shipping costs (17%)-Risk of non-delivery of item (11%)
What method they employed most frequently to find items?
-44% said they used search engines
-39% said they went directly to a retail website
-7% used comparison-shopping sites most frequently.
Which services they used to help them find products?
-90% said they used Google
-20% said they used yahoo
How satisfied respondents are with their purchase?
-61% said they were “very satisfied”
-36% said they were “satisfied”
Holiday Spending
Thirteen percent of respondents said they did not shop online this holiday season. Fifty-six percent said they did not have a need, Ten percent said that they could closely inspect then before purchasing. Eight percent said that its “hard to find what I want online.”
+ 7% shipping costs
+ 5% payment methods accepted
+ 4% risk of non-delivery item
+ 3% slow delivery of item
+ 2% difficulty of returns
+ 2% price
Eighty-seven percent of respondents did shop inline this holiday season.
What percentage of shopping they did online this year compared to last year?
-35% said the same
-46% said they did a larger percentage of online shopping this year compared to last year
-19% said that they did a smaller percentage this year compared to last year.
NOTE: Jewelry & Watches: 16% Shopping Decision- Making
How often do you use consumer reviews (such as Amazon Buyer Reviews and ebay Reviews and Guide) to help you make your buying decision?
Never: 14%
Rarely: 250%
Sometimes: 32%
Frequently: 33%
What’s one factory most important when deciding where to shop online?
-Price 20%
-Security 17%
-Well known branded site 11%
-Ease of Transaction 8%
-“I’ve been shopped there before” 8%
Wrap-up
Price was not cited as the biggest advantage to shopping online rather, it was the ability to shop at their convenience. Price was an important factor on where to shop online, as was reasonable shipping costs. Getting exposure on search engine would seem critical, whether by natural search (having products and websites show up in search results).
A whopping 90 percent of respondents used Google to help them find products this holiday shopping season, with Yahoo coming in second place at 22% and comparison shopping sites lagging behind.