Diamonds on Fifth believes in giving their customers complete satisfaction. Our 30-day return policy gives you plenty of time to consider your purchase. If, for any reason, you are not completely satisfied with your purchase, we will refund, replace or exchange any unworn item (without custom engraving) within 30 days of receipt. It’s that simple.
1. Obtain a Return Authorization Code - Call Diamonds on Fifth at 866-382-0288 to obtain your Return Authorization Number. Write the Return Authorization Number on the outside of the package you are returning.
2. Package your return – Package your item securely in a plainly wrapped cardboard box. Make sure to include the packing slip and the original diamond certificate with your return. If the diamond certificate is not returned, a replacement fee of $200.00 will be charged. For security reasons, do not write Diamonds on Fifth, jewelry, diamonds or any other luxury related words anywhere on the outside of the box as it invites theft.
3. Shipping and Insurance – If your item is valued less than $500 you can ship it via any carrier. Be sure your item is fully insured and request a return receipt for confirmation that your return has reached Diamonds on Fifth.
If your item is valued at more than $500, ship your package via US Postal Service Registered Mail, insured for its total value and request a return receipt for confirmation that the package has reached Diamonds on Fifth. Or you can ship with UPS, Fed-ex overnight.
Return to:
D.O.F. LLC
Return Department 555 5th Ave. 6th Floor New York, NY 10017 USA
Failure to follow these instructions exactly will prevent the processing of your return.
Returned items take approximately five to seven business days to process from date of receipt. The original Diamonds on Fifth tag must still be on the item in order for your refund to be processed. Once we have received your return, it will be inspected and reviewed by our Quality Assurance Department. Diamonds on Fifth will refund the full cost of the item. Refunds will be made in the original form of payment except for wire transfers.
All items returned must be in the same condition as when they were sent from Diamonds on Fifth within 30 days from date of receipt. Any orders received after this date will not be accepted for refund or exchange.
Packages received without a Return Authorization Number will not be accepted for refund.
Custom orders like orders with special finger sizes or engraving will not be accepted for refund or exchange.
Items showing signs of wear or damage or those that have been resized, altered or engraved by another jeweler (other than Diamonds on Fifth) will not be accepted for return.
Any uninsured or poorly packaged items will not be accepted. Diamonds on Fifth will not be responsible for loss or damage of return shipments.
